Quality Management - 100 Questions and Answers

摘要

本書是“管理系列”叢書的第一部作品。該書以問答的形式討論了當前許多“熱門話題”，包括全面質量管理、質量控制圈、即時（JIT），PDCA周期、ISO9000和質量審核等專題。通過對這些熱門專題的探討，本書為質量管理中的上述專題提供了一些詳細、清晰的解釋說明，它們不僅具有強大的理論意義，而且還具有一定的現實價值。

The book is the first series of "Macau Studies in Management", and it discusses lots of "hot topics" at the present, in the form of Q&A practice, including Total Quality Management, Quality Control Circle, Just-in-Time (JIT), PDCA cycle, ISO9000, and Quality audits, etc. Through these discussion, this book provides some detailed and clear illustrations to the above topics in quality management, which may not only have strong theory meaning but produce some realistc value.

Author：Quality Research Group - Faculty of Business Administration, University of Macau

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Editors：António, Nelson José dos Santos

Professor, ISCTE University Institute of Lisbon

Nelson Santos António is a Full Professor at ISCTE University Institute of Lisbon where he teaches and chair Strategy, Quality Management and Philosophy of Science. He holds a PhD in Management by the Schumpeter School of Business and Economics, Bergishe University, Wuppertal, Germany and a Bachelor degree in Finance by the University of Lisbon. He is Director of ISCTE´s PhD Program in Strategy and Entrepreneurship and also of the University´s DBA program. He is a member of ISCTE´s Scientific Council, a researcher at the Center of International Studies and at ISCTE´s Business Research Center. He currently teaches Strategic Management and Global Strategy at ISCTE´s doctoral program with the University of Electronic Science and Technology of China, Chengdu, and Strategic Management and Public Private Partnerships at ISCTE´s doctoral program with Shouthern Medical University, Guangzhou.

From 1982 to 1985 he earned a scholarship from the German Academic Exchange Services - Deutscher Akademisher Austausch Dienst (DAAD)- and from 1991 to 1999 he was the Dean of the Faculty of Business Administration, University of Macau and served as consultant to the University of Wuyi, Jiangmen. Along is career he has been teaching in several continents (Africa, Asia, Europe and South America) and has been a Visiting Professor at several universities among which Xi´an Jiatong University, Sun Yatsen University, University of Rennes 1 and University of Paris, 1, Sorbonne. He has published in the United States, Brazil, Portugal, China and Germany. His several articles and books mainly focus on Strategy, Knowledge Management, Business Social Responsability, Quality Management and Models of African Management.

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