'·TheImpactofTechnologyonOrganizationsTheCaseofaGovernmentDepartment

MACAUSTUDIESINMANAGEMENTSERIESEditedbyNelsonJosedosSantosAntonioThisseries,publishedbytheMacauFoundationinassociationwiththeFacultyofBusinessAdministrationattheUniversityofMacau,willmakeavailablebothoriginalresearchandtextbooksonawiderangeofmanagementsubjectswithspecialemphasisonChina,thenearbyAsianregion,andEurope.QualityManagement:100QuestionsandAnswersQualityResearchGroupQuality:TheoryandPracticeNelsonJosedosSantosAntonioConsumerValuesandMarketSegmentationinChinaIssuesandimperativesformarketingmanagers:AnexploratorystudyLeonardoAnthonyNajarroDiokoTheDynamicImpactofCultureonOrganizationsEditedbyTadashiUmezawa,SiewHua/Kong.andCarlosNoronhaQualityManagementandChineseCompaniesinMacauAntonioTeixeiraMacau1960s-1990s:TechnologyUpgradinginaToyManufacturerAdynamicandinteractivesystemofstrategicmanagementJorgeBasta·DirectTaxationinMacauCarlosNoronhaReformofLarge-or-Medium-ScaleStateEnterprisesKeytransitionfromcentralplanningtosocialistmarketeconomyXueliWangTheMarketSystemIntermediatemicroeconomicsRobertHaneyScottCultureandManagementObservationsinAsia,Europe,andAfricaEditedbyHideofnoharaandCarlosNoronhaTheImpactofTechnologyonOrganizationsThecaseofagovernmentdevelopmentLamUTong

'·TheImpactofTechnologyonOrganizationsTheCaseofaGovernmentDepartmentLamUTongMacauFoundation

Firstpublished1998byMacauFoundationP.O.Box3052,MacauTel:(853)966777Fax:(853)968658©1998MacauFoundationandtherespectiveauthorPrintedandboundinMacaubyTipografiaWelfareLda.DistributedbyCulturalPlazaMacauLtd.Coverdesign:BrunoSilvaAllrightsreserved.Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmitted,inanyformorbyanymeans,electronic,mechanical,photocopxing,recordingorotherwise,withoutthepriorwrittenpermissionofthepublisher.Price:40ISBN972-658-075-7

ListoffiguresListoftablesForeword1.IntroductionTABLEOFCONTENTS2.3.4.5.TechnologyandOrganizations:WhatOtherAuthorsSayTheInspectionofVehiclesinMacauTheConstrastingCase-PortugalConclusionsBibliographyNameandSubjectIndexVllVlllIX93359697779

LISTOFFIGURESFigures2.1Towardsadefinitionoftechnology112.2Thegenericvaluechain122.3aAlinearmodeloftechnologicalinnovationandadoption142.3bThetechnologyprocess152.4Therelationshipbetweentechnologyandorganization152.5Circuitsofpower,meaninganddesign172.6Dynamicallyinteractingcomponentsoftechnology202.7Increasinglevelsofsophisticationoftechnology212.8Technologicalchoices232.9Thefirm'sstrategicthreedimensionalspace242.10Userparticipationinthetechnologyprocess313.laTheformationoftheMunicipalCouncil34'·3.lbTheorganizationalstructureoftheLealSenado353.2Acomparisonofthetotalnumberofvehiclescirculating38from1990to19953.3Acomparisonofthetotalnumberofinspectionsfrom199040to19953.4AcomparisonofpercentageofinspectionfailurefromApril511994toDecember19943.5Acomparisonofthenumberofinspectionsintheyear1994SS4.1Theorganizationalstructureofoneinspectioncentreofthe65Controlauto

Tables3.13.23.33.43.53.65.1LISTOFTABLESPercentagechangeofvehiclescirculatingin6yearsPercentagechangeofinspectionsin6yearsPercentageofinspectionfailurein1994AcomparisonofthepercentageofinspectionfailurefromApril1994toApril1996GeneralinformationoftheworkersintheSectorofInspectionNumberofinspectionsdonein1994AcomparisonbetweenMacauandPortugalinvehicleinspection38405152545570

FOREWORDInsummary,thisbookconveysthefollowingmessages:(i)Theavailabilityofcapitalalthoughnecessaryisnotasufficientconditiontoguaranteeasmoothtechnologytransfer;(ii)Theacquisitionofthenewesttechnologyisnotalwaysthebestoption.Infactwemust,aboveall,focusonHumanResourcesandontheirtrainingtodealwiththetechnologiestobetransferred.Thisfocushasbecome,inthehandsofmany,alucrativebusinessthesedays.Peoplearethosewhowillhavetooperatethemachinesandthereforetheirtrainingandlevelofacceptanceareessentialtoguaranteesuccess.ThisbookisimportantbecauseitisoneofthefewstudiesabouthumanresourcesinMacauthroughtheuseofacasestudy.ResearchontheTerritoryisnotabundantandItrulywishthattheauthorwillnotstophereandcontinuetostudyandresearchinthisarea.ProfessorNelsonSantosAntonioDean,FacultyofBusinessAdministrationUniversityofMacauMay1998,Macau

BIBLIOGRAPHYAnsoff,H.&J.M.Stewart(1982),StrategiesforaTechnology-BasedBusiness,HarvardBusinessReview.Bailey,J.(1993),ManagingpeopleandTechnologicalChange.PitmanPublishing.Betz,F.(1987),ManagingTechnology:Competingthroughnewventures,innovation,andcorporateresearch.London:Prentice-Hall.Dussauge,P.,S.Hart,&B.Ramanatsoa(1992),StrategicTechnologyManagement.JohnWiley&Sons.Edosomwan,J.A.(1987),IntegratingInnovationandTechnologyManagement.JohnWiley&Sons.Friar,J.&M.Horwitch(1985),TheEmergenceofTechnologyStrategy,TechnologyinSociety.Frohman,A.L.(1982),TechnologyasaCompetitiveWeapon,HarvardBusinessReview.Gattiker,U.E.(1990),TechnologyManagementinOrganizations.London,NewDelhi:SagePublications,TheInternationalProfessionalPublishers,NewburyPark.Gilmour,P.&R.A.Hunt(1993),TheManagementofTechnology.Cheshire:Longman.Goodman,P.S.,L.S.Sproull,&associates(1990),TechnologyandOrganizations.Jessey-BassPublishers.Henry,J.&DWalker(1992),ManagingInnovation.SagePublications.Kantrow,A.M.(1982),TheStratagy-TechnologyConnection,HarvardBusinessReview.Little,A.D.(1981),TheStrategicManagementofTechnology,amaterialpresentedattheEuropeanManagementForum,Davos.Maidique,M.A.&P.Patch(I978),CorporateStrategyandTechnologicalPolicy,HarvardBusinessReview,May-June.

78TheImpactofTechnologyonOrganizationsMintzberg,H.(1979),TheStructuringofOrganizations:ASynthesisoftheResearch.U.S.A.:Prentice-Hall.Monger,R.F.(1988),MasteringTechnology:Amanagementframeworkforgettingresults.TheFreePress.Morin,J.(1985),L'ExcellenceTechnologique.Paris:JeanPicollec-Publi-Union.Pitono,D.(1990),TransferofHi-TechinIndonesia,inU.N.ConferenceonTradeandDevelopment,Moscow,USSR,(1992ed.:64-72).Porter,M.E.(1985),CompetitiveAdvantage:Creatingandsustainingsuperiorperformance.TheFreePress.Randolph,W.(1981),MatchingTechnologyandtheDesign_ofOrganizationUnits,CaliforniaManagementReview.Redding,S.G.(1990),TheSpiritofChineseCapitalism.WalterdeGreuterSalmon,J.J.(1986),LeGaulois,leCowBoyetleSamourai.Paris:EconomicaScarbrough,H.&J.M.Corbett(I992),TechnologyandOrganization:Power,meaninganddesign.RoutledgeLondon&NewYork

NAMEANDSUBJECTINDEXBailey,J.,2Boulian,26CodeoftheRoad,36Corbett,J.M.,13,29Dussauge,P.,11Edosomwan,J.A.,2,10Friar,J.,10Gattiker,U.E.,27genericvaluechain,the,12Goodman,P.S.,13,28Hart,S.,11,77Horwitch,M.,10,77InternalLabourMarketDeterminism,27LealSenado,1,5,6,7,33,34,35,36,37,38,39,40,41,42,43,44,48,49,50,51,52,54,55,69,71,72,73,74little,A.D.,9,10,23Maidique,25,77Monger,R.F.,18,30Morin,J.,10Mowday,26MunicipalAssembly,33,34,38,40,43MunicipalCouncil,33,34,39,41,42,43Patch,25,77Pitono,19,20,21,78Porter,M.,12,25,26,78QualityofWorkLife(QWL),29Salmon,J.J.,9Ramanantsoa,B.,11Randolph,W.,10Scarbrough,H.,13,29Sproull,L.S.,13,28Steers,26strategichumanresourcemanagement,27strategicthreedimensionalspace,24technologicalchoices,23technology,componentsof,19technology,definitionof,9,10,11technology,externalexploitation,22technology,internalexploitation,22technologyprocess,14,15,16,17,30,31technology,relationshipwithorganization,15,16vehicleinspection,5,36

StrategicManagementD)'.theUniversityotMacau